Privacy Policy

Last updated: 3 November 2026

At Cravybits, we respect your privacy. This policy explains what personal information we collect when you visit cravybits.in or buy from us, how we use it, and the choices you have. We handle your data in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

  • Information you give us: your name, phone number, email address, and shipping and billing addresses when you place an order, create an account, sign up for updates or contact us, including on WhatsApp or Instagram.
  • Order information: the products you buy, the order value and your order history.
  • Payment information: payments are handled by secure payment partners. We do not see or store your full card or bank details.
  • Information collected automatically: your device and browser type, IP address, the pages you visit and how you found us. This is collected through cookies and similar technologies.

2. How we use your information

  • To process, ship and deliver your orders, and to send you order and delivery updates.
  • To respond to your questions, custom-order requests and return requests.
  • To improve our website, products and service.
  • To send you offers and updates, but only if you've agreed to receive them. You can unsubscribe at any time.
  • To show you relevant ads on platforms such as Instagram and Facebook.
  • To prevent fraud and to meet our legal obligations.

3. Cookies and tracking

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our website. We also use analytics and advertising tools, such as Shopify analytics and the Meta Pixel, to measure our ads. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

4. Who we share your information with

We never sell your personal information. We share it only with trusted partners who help us run our business, such as:

  • Shopify, which hosts our online store,
  • payment gateways, which process your payments,
  • courier and logistics partners, who deliver your orders, and
  • marketing and analytics providers such as Meta and Google.

We may also share information if the law requires us to, or to protect our rights.

5. How long we keep your information

We keep your information for as long as we need it to fulfil your orders, provide our services and meet our legal, tax and accounting requirements.

6. Keeping your information safe

We take reasonable steps to protect your information. Our store runs on Shopify's secure platform, and payments are encrypted. However, no method of sending or storing data online is completely secure.

7. Your rights

You can ask us to:

  • show you the personal information we hold about you,
  • correct or update it,
  • delete it, unless we need to keep it by law, or
  • stop sending you marketing messages.

To make a request, email us at cravybits@gmail.com.

8. Children

Many of our products are made for children, but our website is meant to be used by adults. We do not knowingly collect personal information from children under 18. If you think a child has shared their information with us, please contact us and we'll delete it.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

10. Contact us

If you have any questions about your privacy or this policy, please get in touch:
Cravybits, Thubarahalli, Whitefield, Bengaluru, Karnataka 560066, India
Email: cravybits@gmail.com
WhatsApp: +91 96118 13979